Hover over or tap the names below to read a personal quote from each Member Service Representative about why they enjoy working with credit unions.
I learned about credit unions when I accepted a position as a loan officer at a Dallas credit union. I quickly embraced the credit union philosophy of “People Helping People” and still believe in it today.
I feel a sense of accomplishment when I can help our member credit unions. There is such a difference between banks and credit unions. We are member-owned, and members are our family, not just customers.
I enjoy the friendliness and down-to-earth personalities of the credit union people I speak with every day. They always bring a smile to my face.
My first experience with a credit union was getting approved for an auto loan to purchase a red Corvette. They provided excellent customer service, and I am a member for life.
I enjoy the variety of challenges that each member credit union call brings. When I help solve an issue, it not only benefits the credit union, it also benefits their members.
My heart swells when credit union folks tell me how grateful they are for my assistance. I have never received so much “I love you” at work until I became a member service representative.
I like that I can help someone find what they need or just help them out of a “frustration”. I remind myself what receiving good customer service feels like and try to deliver that.
I joined a credit union, and they helped me build my credit. I was really blessed. I enjoy helping credit unions because they helped me.
At my first job, my company had its own credit union. I opened my first savings and checking account there and from that point forward my credit union experience has grown.
I like the variety of calls we receive and the feeling of fulfillment I get knowing that no matter how simple or complex an issue may be, we are making someone’s day a little easier.
I'm from a military family, so it seems like I've always known about credit unions. My parents always went to the credit union to finance vehicles and small loans for projects they did around the house.
I enjoy helping credit unions because of the one-on-one interaction on the phone. I like being able to help people with problems and hopefully make their day a little better.
I learned about being genuinely helpful by working at a credit union. Once, a member who made a loan payment needed the money back for a family emergency, and the credit union graciously reversed the payment.