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Catalyst Strategic Solutions

Member Services

214.703.7500 | 800.442.5763
Option 1
214.703.7915 Fax
memberservices@catalystcorp.org
7 a.m.-9:30 p.m. Central Time
Monday-Friday (except holidays)

Hover over or tap the names below to read a personal quote from each Member Service Representative about why they enjoy working with credit unions.

I learned about credit unions when I accepted a position as a loan officer at a Dallas credit union. I quickly embraced the credit union philosophy of “People Helping People” and still believe in it today.

Jack SmithJack Smith
Member Service 
Manager

I feel a sense of accomplishment when I can help our member credit unions. There is such a difference between banks and credit unions. We are member-owned, and members are our family, not just customers.

Pam-HarrisPam Harris
Member Service
Supervisor

I enjoy the friendliness and down-to-earth personalities of the credit union people I speak with every day. They always bring a smile to my face.

Rik Carrizales
Member Service
Representative

My first experience with a credit union was getting approved for an auto loan to purchase a red Corvette. They provided excellent customer service, and I am a member for life.

Cristina Casto
Member Service
Representative

I enjoy the variety of challenges that each member credit union call brings. When I help solve an issue, it not only benefits the credit union, it also benefits their members.

Michelle Craig
Member Service
Representative

My heart swells when credit union folks tell me how grateful they are for my assistance. I have never received so much “I love you” at work until I became a member service representative.

StellaFrammelStella Framel
Senior Member Service
Representative

I like that I can help someone find what they need or just help them out of a “frustration”.  I remind myself what receiving good customer service feels like and try to deliver that.

Patti Gamez
Member Service
Representative

I joined a credit union, and they helped me build my credit. I was really blessed. I enjoy helping credit unions because they helped me.

Sheila Henry Sheila Henry
Member Service
Representative

At my first job, my company had its own credit union. I opened my first savings and checking account there and from that point forward my credit union experience has grown.

Omega ButlerOmega Hurd-Butler
Member Service
Representative

I like the variety of calls we receive and the feeling of fulfillment I get knowing that no matter how simple or complex an issue may be, we are making someone’s day a little easier.

Kristel Knipling
Member Service
Representative

I'm from a military family, so it seems like I've always known about credit unions. My parents always went to the credit union to finance vehicles and small loans for projects they did around the house.

Karen Tarter
Senior Member Service
Representative

I enjoy helping credit unions because of the one-on-one interaction on the phone. I like being able to help people with problems and hopefully make their day a little better.

Cheryl WatkinsCheryl Watkins
Vault Cash
Specialist

I learned about being genuinely helpful by working at a credit union. Once, a member who made a loan payment needed the money back for a family emergency, and the credit union graciously reversed the payment.

Kim WhitsonKim Whitson
Member Service
Representative

 

 

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