Payment Services Support
General Office Hours
8 a.m.-5 p.m. Central Time
Automated Clearing House Team
214.703.7500 | 800.442.5763
Option 3
214.703.7910 Fax
ach@catalystcorp.org
8 a.m.-7 p.m. Central Time
Deadlines
- ACH return via TranZact™ – 6:30 p.m. Central Time
- ACH origination file release – 6:30 p.m. Central Time
EFT Card Services (ATM/Debit) Team
214.703.7500 | 800.442.5763
Option 3
214.703.7910 Fax
cards@catalystcorp.org
8 a.m.-7 p.m. Central Time
Item Processing Implementation Team
214.703.7500 | 800.442.5763
Extension 7651, 7653, or 7654
214.703.7905 Fax
ipprojectteam@catalystcorp.org
7 a.m.-5 p.m. Central Time
214.703.7500 | 800.442.5763
Extension 7515, Option 1
214.703.7953 Fax
rdservices@catalystcorp.org
7 a.m.-7 p.m. Central Time
7 p.m.-9:30 p.m. Central Time (after hours email support)
Web: WebEx Support link (pre-scheduled)
Deleting Batches: RDS Support
Share Draft Processing Team
214.703.7500 | 800.442.5763
Option 1
214.703.7903 Fax
memberservices@catalystcorp.org
Deadlines
- Return Item notification – 5 p.m. Central Time
- Return notification delete via fax – 5:30 p.m. Central Time
Wire Transfer Team
214.703.7500 | 800.442.5763
Option 2
214.703.7910 Fax
wiregroup@catalystcorp.org
8 a.m.-6 p.m. Central Time
Deadlines
- International outgoing wire – 3 p.m. Central Time
- Domestic outgoing wire – 4 p.m. Central Time
- Western Union transfer – 5:30 p.m. Central Time
- Incoming wire (same day posting) – 5:30 p.m. Central Time