By Strategic Summit 2024 YP Crashers
To support growth and career development, Catalyst welcomed six young professionals (YPs) to join this year's Strategic Summit as “crashers.” Following Summit, Catalyst asked the crashers to share their conference takeaways. Here are a few of their comments:
“I had the unique opportunity to connect with, and learn from, high-level industry leaders, gathering insights that will impact both my current role and long-term career,” said Jenn Martin, McCoy FCU Assistant Manager. “The sessions were incredibly diverse, covering themes of leadership, digital transformation, fraud prevention and economic foresight – all essential elements I plan to incorporate into my professional routine.”
Actionable economic insights
Trailhead Credit Union’s Chief Financial Officer Prashanth Arulsakaran emphasized one of the most actionable takeaways from Summit were the economic reviews and updates presented by Steven Houle and Steve Rick.
“As we commenced our 2025 budget planning shortly after the Summit, their discussions and analyses of economic projections and the anticipated rate environment became pivotal foundations for Trailhead's 2025 budget,” said Arulsakaran.
He added that the insights gained from these economic discussions had a direct and significant impact on his ability to manage and forecast financial stability. Arulsakaran expects a proactive approach may help mitigate share outflows and manage liquidity more effectively in 2025.
Importance of artificial intelligence
Summit speakers highlighted the importance of AI and how it can be utilized to enhance the member experience.
“An example of AI implementation is our digital assistant chat bot, Royce, that our members can utilize,” said Mason Mathiyakom, Senior Accountant at University Credit Union. He added, “I’ve also integrated AI in my daily work tasks by using it for tips and tricks in Microsoft Excel.”
“As a small credit union, we are limited by operational and financial capacities, which makes the integration of AI into our operations even more crucial,” said Arulsakaran.
Summit underscored the importance of investing in AI technologies to facilitate and enhance operations. By doing so, credit unions can improve efficiency, reduce costs and provide better service to members.
Leading a team
Barbara Corcoran’s keynote session, Leading a Team, “inspired me to focus on creating a positive and adaptable workplace environment,” Martin shared. “Her advice to hire happy people, recognize every contribution – including mistakes – and keep the workplace energized” really resonated with me.
Mathiyakom noted that Corcoran explained the differences between “expanders” and “containers,” and how they are both needed to run a successful business. She also touched on the importance of embracing change to get ahead and that the best successes happen on the heels of failure.
“A standout moment for me was Corcoran’s session, who shared her inspiring journey from waitress to multi-million-dollar real estate mogul –emphasizing resilience and entrepreneurship,” said Adriana Calderon from Firstmark Credit Union .
Jeff Havens’ session, “Laugh Your Way to a Better Business,” stood out for its fresh perspective on leadership as well. Havens highlighted the value of balancing people-centered leadership with a clear vision and mission.
“This thoughtful approach to leadership is something I look forward to applying in my daily work, allowing for smarter, more intentional decision-making,” said Martin.
Reflecting on the experience
The YP Crashers reflected on their overall experience from Strategic Summit.
“I left with a wealth of knowledge, new relationships and a deeper understanding of what it means to be a leader in today’s rapidly changing world,” said Martin.
“I enhanced my understanding of the current banking landscape and the economic trends that may impact my credit union in the future,” said Calderon.
Arulsakaran shared that it was a valuable experience that equipped him with the knowledge and tools to navigate the evolving financial landscape.
“As a young professional it is not often where you get the opportunity to be in spaces where you can learn and network with credit union executives,” Calderon concluded.
Investments, technology and leadership – this year’s YP crashers gathered worthy takeaways for growth and career advancement. Don’t miss the 2025 Strategic Summit in the hill country of Austin, Texas… save the date today!