Payment Services Support
General Office Hours
8 a.m.-5 p.m. Central Time Monday-Friday (except holidays)
Automated Clearing House (ACH) Team
214.703.7500 | 800.442.5763
Option 3
214.703.7910 Fax
Contact the ACH Team
8 a.m.-6 p.m. Central Time Monday-Friday (except holidays)
Deadlines
- ACH return via CatalystPay – 6:30 p.m. Central Time
- ACH origination file release – 6:30 p.m. Central Time
EFT Card Services (ATM/Debit) Team
214.703.7500 | 800.442.5763
Option 3
214.703.7910 Fax
Contact the Card Services Team
8 a.m.-7 p.m. Central Time Monday-Friday (except holidays)
Item Processing Implementation Team
214.703.7500 | 800.442.5763
Extension 7651, 7653, or 7654
214.703.7905 Fax
Contact the IP Team
7 a.m.-5 p.m. Central Time Monday-Friday (except holidays)
Remote Deposit Services Support Team
214.703.7500 | 800.442.5763
Extension 7515, Option 1
214.703.7953 Fax
Contact the RDS Support Team
7 a.m.-7 p.m. Central Time Monday-Friday (except holidays)
7 p.m.-9:30 p.m. Central Time (after hours email support) Monday-Friday (except holidays)
Deleting Batches: Overview & Instructions
Share Draft Processing Team
214.703.7500 | 800.442.5763
Option 1
214.703.7903 Fax
Contact the Share Draft Team
Deadlines
- Return Item notification – 5 p.m. Central Time Monday-Friday (except holidays)
- Return notification delete via fax – 5:30 p.m. Central Time Monday-Friday (except holidays)
Wire Transfer Team
214.703.7500 | 800.442.5763
Option 2
214.703.7910 Fax
Contact the Wires Team
8 a.m.-6 p.m. Central Time Monday-Friday (except holidays)
Deadlines
- International outgoing wire – 3 p.m. Central Time
- Domestic outgoing wire – 4:30 p.m. Central Time
- Western Union transfer – 5:30 p.m. Central Time
- Incoming wire (same day posting) – 5:30 p.m. Central Time