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Catalyst Corporate | Nov 28, 2023
Credit union balance sheet management needs are as unique and diverse as your membership. That’s why Catalyst Strategic Solutions surveys its Asset/Liability Management Services clients every year, to ensure ALM products and services meet expectations.
The 2023 survey was sent to ALM clients in October. Survey respondents represent credit unions of all sizes, including C-suite leaders, senior management, ALM practitioners and financial specialists.
Catalyst uses a Net Promoter Score (NPS) to evaluate member survey responses. NPS is calculated by subtracting the total weight of the lowest six ratings from the three highest ratings categories. This approach is designed to convey the percent of respondents who are highly satisfied and would be most likely to go out of their way to recommend Catalyst’s ALM Services to their peers.
With any score over 50 considered excellent, clients gave ALM Services a strong overall NPS of 85.7 – the third annual increase since 2020. Participants evaluated analysts’ responsiveness to clients, knowledge level and responsiveness to regulatory changes.
In the survey, clients ordered the most important aspects of Catalyst’s ALM Service as:.png?sfvrsn=5bba0e17_0&MaxWidth=300&MaxHeight=&ScaleUp=false&Quality=High&Method=ResizeFitToAreaArguments&Signature=3C6045FB7B17C643826D644A7F4990A90AFE8E15 "alm-2023-aspects (1)")
- Accuracy
- Response to regulatory requirements
- Team knowledge
- Quality of service
- Fast reporting
Overwhelmingly positive comments were recorded for members of the ALM team, recognizing their outstanding client service – with "knowledgeable" and "helpful" ranking as strong attributes.
“With Catalyst Strategic Solutions' ALM Service, credit unions of any size or complexity can gain actionable data to effectively manage their balance sheet risk,” said Aaron Martini, director of ALM Services at Catalyst. Martini added, “Using a full range of services and two third-party certified ALM platforms, our experienced team works directly with credit unions to develop customized solutions that achieve results.”
Now is the time to develop your credit union’s 2024 balance sheet strategy. To get started, partner with Catalyst’s ALM Service today.